Service Request
We are located in Allendale, just outside of Grand Rapids. Our technicians cover the entire state of Michigan including Grand Rapids, Kalamazoo, Lansing, Detroit, Traverse City, and the Upper Peninsula. Wherever you operate in Michigan, our techs will travel to your facility to perform the services you need so you're never without your vital equipment.
So you're too far away for on-site service—that's okay! The next best thing is to have a parcel delivery service bring your weighing equipment directly to us. Ship your scales or balances from anywhere in the U.S. and our certified technicians will diagnose, repair, and return your scale.
Traceable calibration reports provide documented proof that the scale you purchased is in good working order and has been calibrated to meet or exceed the manufacturer's specifications. Calibration certificates are typically required for manufacturing facilities, laboratories, and other operations with strict QA systems in place. To order a traceable Calibration Certificate with your new scale, simply check the box below the price at checkout.
PLEASE NOTE: When requesting a calibration certificate for a new instrument, it may take an additional 3-7 days for order fulfillment.
Learn More About Our Calibration Service >
Scales Plus is ISO/IEC 17025:2017 accredited through A2LA (American Association for Laboratory Accreditation). A2LA is a non-profit, non-governmental, public service membership society with a mission to provide independent, world-class accreditation programs that inspire confidence in the quality of services and acceptance of results from accredited organizations.
The Scales Plus team of experienced and factory trained technicians are capable of repairing many of today's most popular scale brands and models. Our spacious, full-service lab is outfitted with the state-of-the-art equipment and software necessary to repair your weighing instruments quickly and correctly. Need original manufacturer parts or specific aftermarket components? We can do that too!
Scale Not Working? Check These Two Things First >
DIYer? Read Our Basic Troubleshooting Guide First >
Keep your scales in good working condition and reduce operational downtime with preventative maintenance help from Scales Plus. Our services include cleaning, recalibration, and complete refurbishing solutions on a regular schedule that meets your needs. We'll even tailor a custom preventative maintenance plan that's suited for your business—and your business alone.
All of our services have lead times and depending on how many units we have on hand, those lead times may be longer than your business can wait. Fortunately, you're in luck! For a small additional fee, we can expedite your service. Just type "Expedited Service" in the request form and we'll have your weighing operation back up and running ASAP.
Sometimes standard weighing systems are not up to the task. Scales Plus works with a wide variety of manufacturers, which means we bring a vast selection of products and experience to the table. From creating custom filling and batching systems to meeting specific safety, environmental, and base-size requirements, our team can help design the unique weighing system your operation demands.
